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Careers at University Village Thousand Oaks

 

 
 

Senior Living Sales Counselor

Department: Marketing
Salary/Hourly Rate: $71000 - $140000 Per Year

Are you a seasoned sales professional with a proven track record, looking for an opportunity where you can truly make a difference? This is a rare and exciting role designed for someone like you—offering qualified inbound leads, the chance to represent an industry-leading retirement living community that has a positive impact on seniors' lives, and a dynamic, fast-paced, performance-driven environment. At University Village, we understand that great salespeople thrive on purpose and results. You’ll be joining a team that values high performance and rewards it generously.

Guaranteed Compensation: $71,000

Target Earnings: $140,000+ (with substantial earning potential for top performers)

Comprehensive Paid Training Period: Starting at $100,000 during a 90-day training period

Compensation Structure: Guaranteed compensation + highly competitive performance-based bonus plan paid bi-weekly

Full-Time Benefits:

  • Three Weeks of PTO
  • Flex Holidays - 3 Days Off for Occasions that Matter to You
  • Medical, Dental, Vision, Life Insurance
  • 401k with Employer Match
  • Tuition Assistance
  • Star Employee Recognition Program
  • Access to on-demand pay

Why You’ll Love Working at University Village:

  • Strong Earning Potential: Start with a base salary of $71,000, with earnings tied to your performance. Exceptional performers have the opportunity to earn industry-leading compensation packages and receive Circle of Excellence and Presidents Club accolades.
  • Comprehensive Training: During your training period, you’ll earn up to $100,000 as you master product knowledge, sales techniques, and customer relationship management techniques to excel and succeed in this role.
  • Make a Real Difference: Represent a product that positively impacts lives - offering active seniors a purpose-built campus life featuring an aquatics center, full gym, multiple restaurants, and 200+ engaging activities, parties, and social opportunities. Plus, residents enjoy the peace of mind that comes with priority access to long-term care at the adjacent health care center with assisted living, memory care, and long-term care in skilled nursing.
  • Fast-Paced, High-Reward Environment: We value performance and reward top sellers generously. If you thrive on achieving goals and love a challenge, you’ll be right at home here.
  • Beautiful Work Environment (lunch included!): Enjoy working in a beautifully landscaped, resort-like community that makes coming to work both rewarding and fun. Our teams also enjoy amenities such as a free on-site employee gym and community-sponsored lunches for an average cost of just $3 an entree!

As a Sales Counselor (internally called Residency Counselor), you’ll manage the sales process from initial inquiry to move-in. You’ll have the unique advantage of working with qualified inbound leads, making it easier for you to focus on building meaningful relationships and sales momentum. Your responsibilities will include:

  • Managing the full sales process from first inquiry to deposit and move-in.
  • Engaging prospective residents via phone, email, and in-person tours to build lasting relationships and facilitate the decision-making process.
  • Offering personalized guidance to prospects and their families on available living options, services, and the care levels offered at the Community.
  • Collaborating with marketing and move-in teams to ensure a seamless transition from lead to resident.
  • Actively participating in marketing events and contributing to the development of strategies to attract new leads.
  • Achieving sales goals and meeting customer contact metrics set by the Marketing Director.
  • Documenting all interactions in our CRM to ensure efficient follow-up and organization.

What We’re Looking For:

  • Proven Sales Success: A history of consistently exceeding sales targets and building strong client relationships.
  • Relationship-Driven Approach: High emotional intelligence is essential. You’ll need to navigate sensitive, emotional decisions with care and empathy, ensuring clients feel supported and confident during what can be a vulnerable time.
  • Self-Motivation and Independence: Thrives in a role where you manage your own sales process with discipline and a proactive attitude.
  • Strong Communication Skills: Clear, persuasive communication with both individuals and groups.
  • Tech-Savvy: Comfortable utilizing a CRM system to manage and track sales activity (Salesforce) and Microsoft Office (Word, Excel, Outlook)
  • Sales Experience (Senior Living Not Required): At least five years in a high-touch, relationship-driven sales role. Senior living experience is a plus, but not necessary.

Ready to Join Our Winning Team?
If you’re a seasoned sales professional who’s passionate about making a difference and thriving in a results-driven environment, apply today and become a key player in our community’s success.

. #ZR

 

 
 

 

© 2015 University Village Thousand Oaks CCRC LLC
We are an equal opportunity employer
State of California License #565800978

 
 

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